The first thing to say is don't worry and don't get too frustrated we will get you back up an running.
Both the website and the app have a process for recovering your username and or password. Please Forgot Password or Forgot Username. If you are still having trouble then get in contact and let us know what the problem is. We can usually find you in the database from your email address and then we can help you through the process. Your password will always remain encrypted and we cannot tell you what it is, we can only help you reset it or provide a new one for you.